LPS is designed to support LUMIX users at every level, providing access to our extended 3 year warranty program and serving as a gateway for authorized camera and lens repair. The LPS program also provides members with exclusive promotions and opportunities to provide direct feedback on our products.
There are two levels of LUMIX Pro Services (LPS) in the US.
LPS Red is a FREE program for non-professional photographers and videographers using LUMIX gear.
LPS Platinum is a paid program designed for professional photographers, filmmakers and cinematographers, offering prioritized support, expedited delivery and repairs, special discounts, exclusive phone support and more. Our goal is to provide everything you count on to operate and grow a successful business with Lumix.
Please note, LPS is the only authorized repair program for LUMIX gear in the US.
I previously signed up for LPS but now I can’t log in?
You likely need to set up your password for the first time. On the log-in screen, make sure to click “Create My Password” below the log-in credentials to set up a password.
Can I be a member of LPS if I own a point and shoot camera?
Yes, any Lumix camera or lens qualifies you for LPS membership.
Do I need to be an LPS member to get my 3 year warranty extension?
Every LUMIX camera and lens purchased new from an authorized US dealer is eligible for an extended 3 year warranty. In order to register your product, store your proof of purchase and serial, keep track of your warranty dates and process service and repairs, you will need to sign up for LPS.
Do I need to sign up for marketing to be an LPS member?
No, you can choose to opt out of marketing and only receive messages around service. You can also unsubscribe from LUMIX email at any time by clicking “unsubscribe” at the bottom of the email. Panasonic will never share your information with any other company – you can read our full privacy policy here.
What happens to my Platinum membership at the end of the year?
Your Platinum membership will renew each year automatically unless a new credit card is required. We will email you ahead of time to remind you of your renewal and offer you the opportunity to cancel. You can also log into your account to cancel your renewal at any time.
Can I sign up for a Red membership and then upgrade to Platinum later?
Yes, as long as you meet the eligibility requirements for Platinum membership, you will see an option in your account to upgrade.
I live in Canada. Can I still sign up for LPS?
Yes, you can sign up for LPS in order to keep track of your gear and submit repair or maintenance requests. Please note, though that the 3-year extended warranty program is a US-only program and Canadian repairs are handled by an individual authorized repair center in Canada.
